How To

Welcome to the Velocity experience — quick guides to get you started.

How to Recharge

Top-up your LTE number using one of these simple options:

1. With a Scratch Card

  • From any 095 number dial *113*<recharge_pin>*<LTE_number># and send.
    e.g. *113*xxxxxxxxxx*0955123456#
  • Using the Zamtel Connect App — select Airtime Top-up and follow the prompts.

2. Using Zamtel Share (Airtime Transfer)

  • Dial *119*<LTE_number>*<amount># from any 095 number.
    e.g. *119*0955123456*250#
How to Buy a Bundle or Package

Ensure sufficient airtime is on your LTE number, then follow these steps:

1. Using the Zamtel Connect App

  • Add your LTE number as a secondary service line under Manage Lines in Settings.
  • Select the Minutes and Data icon, choose your preferred bundle and enjoy 4.5G browsing.

2. Using USSD

  • Dial *117# from your Zamtel line, select Velocity / Zamtel Home, then choose your preferred bundle.
  • Select 4 to specify the number to purchase the bundle for and confirm.
How to Check Balance

1. Using USSD

  • Dial *117# from your Zamtel line, select Zamtel Home, then select Bundle Balance.

2. Using the Zamtel Connect App

  • Add your LTE number as a service line, return to the home screen and select Balance Check.
  • Need help adding your LTE number? SMS 111 (Zamtel only) or email customerservice@zamtel.co.zm.